Service Seeker

Registration & Onboarding

• Sign up for Peezjob
• What information do I need to register?
• Do I need to complete a profile to book services?
• Can I use Peezjob without verification?
• Do I need the app to use Peezjob?
• Can I use Peezjob on my phone or computer?

Finding a Service Provider

• How do I find a service provider?
• How to choose the right Service Provider
• How Peezjob search works
• What am I responsible for as a Service Seeker?
• Can I choose who does the job?
• Can I compare providers?

See all 7 articles

Booking

• Can I cancel a booking?
• What to expect from a booking
• How do I book a service provider?
• What happens after I book?
• Can I book recurring services?
• Can I schedule services in advance?

See all 13 articles

Cancellations and no shows

• What happens if no one shows up?
• If the Service Provider is late
• If a Service Provider cancels or doesn't arrive
• If you cancel a booking
• Can I cancel a booking?

Payment and refunds

• How do I complete a job if the Service Provider hasn’t?
• Can I pay outside the platform?
• Is it safe to pay through Peezjob?
• What payment methods are available?
• Can I get a refund after a completed job?
• Refunds when you cancel

See all 10 articles

After the Job

• What happens if a provider asks me to pay outside the platform?
• Can I contact the provider after the job is finished?
• What if I accidentally confirm a job as complete?
• What if I’m unhappy with the service?
• How refunds work
• If you cancel a booking

Complaints and disputes

• After you raise a complaint: What happens next
• Dispute decisions: Are they final?
• Does Peezjob guarantee service quality?
• How do I report a safety concern?

Reviews

• Ratings & Reviews (Service Seeker)
• How do I leave a review?
• How reviews work
• Request review removal
• Can I update/edit my review after posting it?